Improve My Business

Many folks complain about how e-mail takes up all of their time - it interrupts them, prevents them from getting concentrated work complete, and sucks up all their time.

I used to be no different - until I got fed up with being in e-mail hell, and figured out a way to get out of it.  There are several techniques that I’ll list here - figure out the ones that work for YOU, and implement them immediately.

The list, in no particular order (other than the order I thought of them), are:

- the unsubscribe feature on company emails.  Do you get daily coupons from a pizza joint, weekly sales notifications from your favorite clothing store, or other emails that take up your time?  If so, scroll to the bottom and follow the instructions to unsubscribe.  Getting rid of these once and for all, rather than deleting them without reading, will eventually clear out some of the clutter you see when reviewing unread emails.

- don’t reply if you don’t have to.  Sending an email with “thanks”, or “got it”, or even “OK”, unless specifically requested, or in recognition of someone else going above and beyond for you, is unnecessary; and worse, clutters up THEIR email box!  However, if someone does you a favor that would be nice to acknowledge, write them a thank-you note by all means…

- set aside “no email” time.  I leave email processing for when I’m done with a chunk of a big project, when I’ve completed a couple of blog posts, when I need a break from writing a report, etc.  I DON’T have an email flag that pops up every time I get an email; I DON’T check my email every 30 minutes (unless I want a headache that day); and I DON’T live on my email account unless I need to (a client and I are conversing back and forth, exchanging documents, etc.)

- schedule your “email” time.  When consulting with execs to streamline their day and help them to become more efficient, we start with two basic things - interruptions, and emails.  (Interruptions will be a separate blog post at a later date…)  when we cover email, I ask them when they REALLY need to look at emails, and the most common times are:

1. at the start of the business day
2. right before lunch
3. right after lunch, to check for afternoon info
4. before going home
5. (unfortunately) at home that evening

So, if I can get the exec to commit to ONLY looking at emails these 4-5 times, for a few days, they invariably report that they had been more productive since they handle emails in batch vs continuous mode, and they subsequently had more time available to get other things accomplished.  One fun way to do this is to play the E-Mail Game, which lets you see how long you are spending on each email and provides points and timing - to make it fun.  It’s also very helpful in getting emails out of your inbox, since you can ‘boomerang’ something out for a set amount of time rather than leaving it there (and potentially overlooking it).

There are tips galore on the web about handling emails; these are the ones that most of my clients find to be the tops for getting them sprung from email hell.

Any tips to add?  Inquiring minds want to know!

Technorati Tags: Business, de-clutter, efficiency, email, managing your time, organizing, process improvement, Streamlining, Time Management, working smarter

Last week we talked about the importance of cleaning out your mental closet, getting rid of old ideas that had been sitting around collecting dust and taking up space for too long. Today I want to talk about cleaning another aspect of work life that can seriously stress us out and detract from our productivity at work, the in-box. To me an in-box is where you keep all of the projects that you need to work on and usually its full of little things that never seem to get done. Letting things pile up in your in-box will eventually stress you out and can lead to panic and overwhelm at work, and we all know how productive we become once that sets in.

To avoid in-box overload it is important to clean it out every so often, this seems obvious I know, but can be harder then it sounds. Most peoples in-boxes are full of what I call, “when I get around to it,” tasks, meaning they aren’t important enough to make you stop what your doing, and are just important enough to not be shuffled to the trash can. They sit there until that magical day in the future when you have boundless time and nothing to do with it, I’m sorry to say, that day isn’t coming anytime soon. So we have to come up with some other strategy to deal with our in-box and I have two different approaches that I have found to be effective.

The first approach I call the one a day method. Basically you take one item from the bottom of the in-box every day, and do it. Now  it is important to note that you pull from the bottom of the in-box. Doing the new things that come in that are  more urgent doesn’t count towards your one a day goal, it has to be something that has been in your in-box for a while and doesn’t necessarily have to get done right away. By doing this you will start to whittle away at the growing mountain and keep it under control.

Typically the one a day method wont take more then 10 or 15 minutes from your day. The tasks at the bottom of the in-box are usually little things that just sort of sift down to the bottom, they don’t get done because they are minor annoyances that don’t demand attention, not because they are major projects that take a lot of time. These minor annoyances however, if allowed to build up, can turn into a serious mountain that will add serious stress to our work day. So make the commitment to do one of them a day, it wont take long, and help manage the mountain.

The other method I use is a planned cycle of batch an process. This typically happens when I have a big project on a relatively tight time schedule. I can’t really spare the 10 or 15 minutes here and there to take care of a little task, so my mountain starts to grow. However, I avoid the feeling of overwhelm that is created by the ever growing stack of stuff, by scheduling when I will deal with it, typically after the project is done.

Usually I will spend several hours going through the little stuff in my in-box and getting caught up the day after a big project or deadline. I have found this to have two great benefits. First off, by having it scheduled I know I can just ignore the stuff in my in-box while I am focusing on the project. Second, it provides a nice break from the heavy mental lifting of a major project. Remember that these tasks are typically of the minor annoyance varietal and are stuff you can just chew through without too much thought, which can be a great way to be productive while recovering from some serious mental labor.

So start working on those in-boxes today. The magical day of plenty of time and no work will never come, so there is nothing for it but to just get to it.

Technorati Tags: de-clutter, efficiency, managing your time, organization, organizing, Planning, Time Management, working smarter

Spring is in full swing, at least it is here in the southern part of the country, the trees are green, the sun is out and the flower are blooming. This has me thinking more and more about spring cleaning, and today specifically about spring cleaning for your ideas. Most people have a bunch of ideas that just come to them throughout the year, and if your involved in the running of a business a lot of those ideas probably relate to your business. Many of the business people I know record their ideas either in journals, or e-mail to help them remember the ideas later when they have time to act on them. Ideas always seem to have a way of always coming to you when you don’t have time to work on them.  So today, I want to talk about doing some spring cleaning of our ideas.

First thing to do is to consolidate your ideas into a single list. This may mean pulling together multiple entries into your journal, or searching through your E-mail for notes to yourself, or maybe you just have them all rolling around in your head and just need to right them down. One way or the other it is important to get all of the ideas you have been storing up in one place so you can look at them all together. Once we have our completed list we can being sorting through our ideas using the following steps.

1. Combine. I like to start by taking ideas that are related or similar and combining them, that way I won’t accidentally through out one part of a two or three part idea.

2. Review. This will inevitably happen when you go through to combine, but you want to review your ideas with a critical eye. Things to be looking for are ideas that are no longer relevant, meaning that either your business or the business environment has changed significantly sense you had the idea and therefore it no longer seems like a good one. Other types of ideas you might want to identify are ideas that are just too out there, unless your at a place where pursuing a pretty out there idea is what you are looking for, and ideas that are too grandiose, while we all like to dream big, putting these kinds of ideas on your to do list will only stress you out.

3. Discard. Any ideas that you identified during your review you should discard from the list, the goal after all is to reduce the number of ideas we have in our idea bank, thus making room for more ideas, not to mention giving us some space to actually work on the ideas not just have them. Other items to discard from the list might include ideas that never seem to get done, if you have had the same idea for two or three years and aren’t any closer to realizing the idea then you were then, it might be time to let it go. Alternatively these types of ideas can be great candidates for our next step.

4. Organize. In this step you want to organize your ideas in order of importance. The goal is to come away with a clear picture of what the next idea you want to work on is going to be, and the one after that, and so on. Often times with so many ideas floating around it is hard to pick just one to work on, so organizing your list is a way of focusing your energy on realizing the most important ideas first. Items to look at for moving to the top of the list are probably either, recent and time sensitive ideas, or those old ideas we discussed in number 3, if they still seem like great ideas and you just can’t let them go then try to get them off your list by making them happen.

5. Get to work. Now comes the easy part right? Just start working on realizing the idea at the top of your list. I know its typically not that simple, but at least by cleaning your ideas you can get more targeted and focused and clear up some mental space to really delve into your ideas.

Another thing that some people have found helpful but that I didn’t include in the list, is making two separate lists in the organize stage, sorting ideas into big ideas and smaller ideas. Typically this is done based on the amount of time it would take to accomplish the idea. This way you can always be working on one quicker easy idea and one more long term idea. The goal in either scenario is always the same though, get your ideas in order, get rid of the ones you don’t need, and make space for working on the ones that are most important.

Technorati Tags: Business, de-clutter, goals, improvement, organizing, working smarter

In the United States, October 31st is Halloween - where children dress in costumes and go door-to-door saying, “Trick or Treat!”. In order to prevent pranks (the tricks), adults hand over candy (the treat).

Today’s post focuses on ‘tricks’ that you can use to become more efficient (and stay tuned for our next post to address treats…)

Everyone’s looking for a shortcut to be more efficient. What are some of the industry ‘tricks’ in order to be more efficient?

1) Plan. Taking some time at the end of the weekend (Sunday evening), or at the beginning of the week (Monday morning), will go a long way towards ensuring that the little things aren’t overlooked.

2) Communicate Concisely. Identify the goal of a conversation before you initiate the discussion. Understand the other person’s time situation, if they are in a time crunch wait until a more appropriate time to ensure your issue gets the proper attention. Only discuss one issue at a time, and practice active listening, if you spend your time thinking of what you will say next, you will very likely miss details and forget what was said, at least on their part, later.

3) Manage Interruptions. Identify your typical interruptions and then plan on how to counter-act them. Control your phone use, let voicemail allow you to prioritize your calls and finish your task before returning the call. Respond appropriately to interruptions, don’t let yourself be led into their panic, if it is not an emergency, let them know when you can respond.

4) Organize/File Effectively. Keep your computer files tidy. Don’t save unnecessary docs and emails. Use a consistent naming convention throughout your folders, keep completed work separate from your in-progress work.

5) Stay Positive – If you tell yourself there’s no possible way you can get it all done, then you will undoubtedly find a way to not get to all you tasks, getting mired down with the thoughts of “so much to do” will distract you from actually focusing your time and getting it done.

Later this week we’ll post our efficiency “treats”!  In the meantime, please share the “tricks”  you use to increase your efficiency.

Technorati Tags: efficiency, Halloween, managing your time, organizing, Stop Procrastinating

Clutter - it’s everywhere if we let it be… and it’s insidious, sneaking up on you.

When we moved to a new home we had a chance to declutter, and although it was sorta weird not putting everything out that we had in the old house, it was also really nice.  Although you don’t have to move abodes to declutter (that’s pretty extreme) - you can take some easy steps.

Here are some tips from a variety of experts:
From SCJohnson:  tips for decluttering your home

from Lifeorganizers.com: 10 ways to declutter your home and office (cable/wire) organization and organize your desk

Now, I was able to find these sources in literally seconds; and the info they provide is great.  What are some de-cluttering tips that you use?

I open mail at the recycle bin - if I don’t need it, into the recycling it goes.  If I do need it, it gets handled right away or the next day (hopefully).

I clean the kitchen counters off every evening (if I can/I’m home, etc.) so nothing has a chance to build up.

I file invoices as they’re paid, and don’t print them out from the accounting software until they are - so I only print once, not twice, and I file it right away.

What’s your best idea for decluttering - either at home or at work?  Do tell!

Technorati Tags: de-clutter, organizing, process improvement, Streamlining, stuff-onomics