Getting everyone to work together -
Friday, July 10th, 2009I came across this great youtube video - when you watch it, notice the faces of the babies:
and then watch this video to see how it was done.
This is similar to a lot of industries - a lot of hard work goes into something behind the scenes so that it can appear to be ‘easy’, ‘flawless’, even ‘fun’. Hospitality industry comes to mind - when going to a counter at a hotel, it’s nice to see that my reservation is there, with keys already prepared, vouchers for breakfast inserted in my folio, and my requests (top floor, away from elevator/ice machine) have been considered when assigning a room. But what really goes into that?
- getting reservation request
- verifying availability
- noting preferences
- reserving room
- preparing keys
- noting elite status and including breakfast vouchers
- inserting all into folio, marking name on front and room # inside…
and more.
All this is done so when I arrive at their desk, it’s an easy, flawless check-in.
How is this done? Systems.
What systems do you know about that work behind the scenes to make an event come off? Consider
- special events at hotels or clubs (weddings, anniversary parties, etc.)
- conference logistics (my friend Glenda works these behind-the-scene - amazing all she does!)
- vacation planning (even if it’s only your family vacation)
- restaurants
- car rentals
- airline reservations
- etc.
Do tell - what do you have insight to that goes on behind the scenes?
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