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	<title>Improve My Business</title>
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	<description>Making the world a bit better - one streamlined idea at a time.</description>
	<pubDate>Tue, 15 May 2012 22:17:26 +0000</pubDate>
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		<title>and now&#8230; the REST of the story</title>
		<link>http://improvemybusinessnow.com/2012/05/15/and-now-the-rest-of-the-story/</link>
		<comments>http://improvemybusinessnow.com/2012/05/15/and-now-the-rest-of-the-story/#comments</comments>
		<pubDate>Tue, 15 May 2012 22:17:26 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
		
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		<guid isPermaLink="false">http://improvemybusinessnow.com/?p=971</guid>
		<description><![CDATA[
			
				
			
		
If you&#8217;re old enough to remember the Paul Harvey radio show, the title of this post may be familiar&#8230;
I wanted to update you on the many &#8216;dangling chads&#8217; from my previous blog posts, and give you the good, the bad, and the ugly (another old reference) - seems to be my day for them (and [...]]]></description>
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		<title>Process Variation - does conformity stifle creativity?</title>
		<link>http://improvemybusinessnow.com/2012/05/01/process-variation-does-conformity-stifle-creativity/</link>
		<comments>http://improvemybusinessnow.com/2012/05/01/process-variation-does-conformity-stifle-creativity/#comments</comments>
		<pubDate>Tue, 01 May 2012 15:05:03 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://improvemybusinessnow.com/?p=966</guid>
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As a process improvement professional, I work with companies to standardize and streamline their processes.  We usually consider having everyone doing the same thing, the same way, to be a good thing.  But as this Muppet video shows, the &#8216;cost&#8217; of that may be stifling the creative soloist in the group, in the interest of [...]]]></description>
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		<title>Thoughts from the UK, part 3 - should I complain, and be thought of as the &#8220;ugly American&#8221;?</title>
		<link>http://improvemybusinessnow.com/2012/04/24/thoughts-from-the-uk-part-3-should-i-complain-and-be-thought-of-as-the-ugly-american/</link>
		<comments>http://improvemybusinessnow.com/2012/04/24/thoughts-from-the-uk-part-3-should-i-complain-and-be-thought-of-as-the-ugly-american/#comments</comments>
		<pubDate>Tue, 24 Apr 2012 13:21:06 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
		
		<category><![CDATA[Business]]></category>

		<category><![CDATA[Getting Stuff Done]]></category>

		<category><![CDATA[problem solving]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[improve]]></category>

		<category><![CDATA[process improvement]]></category>

		<guid isPermaLink="false">http://improvemybusinessnow.com/?p=955</guid>
		<description><![CDATA[
			
				
			
		
For our trip to Scotland, we stayed in a variety of hotels while there - some in a big city, some near a university, one night at the airport, etc.  The night before the interview at the university, we stayed about 30 minutes away (the closest we could find since it was a weekend and [...]]]></description>
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		<title>Thoughts from the UK part 2 - quickly adapting to change</title>
		<link>http://improvemybusinessnow.com/2012/04/18/thoughts-from-the-uk-part-2-quickly-adapting-to-change/</link>
		<comments>http://improvemybusinessnow.com/2012/04/18/thoughts-from-the-uk-part-2-quickly-adapting-to-change/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 18:16:38 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
		
		<category><![CDATA[Business]]></category>

		<category><![CDATA[Getting Stuff Done]]></category>

		<category><![CDATA[apprehension]]></category>

		<category><![CDATA[change]]></category>

		<category><![CDATA[consulting]]></category>

		<category><![CDATA[driving]]></category>

		<category><![CDATA[Scotland]]></category>

		<guid isPermaLink="false">http://improvemybusinessnow.com/?p=950</guid>
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While traveling in Scotland, we rented a manual car.  It&#8217;s not our first time in the UK, so I&#8217;m somewhat familiar with driving on the &#8216;other&#8217; side of the road, and we drive a standard / manual at home, but still&#8230; I have to be able to quickly adapt in a different situation.   Shifting [...]]]></description>
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		<title>Thoughts from the UK Part 1 - ease for the company, or the customer?</title>
		<link>http://improvemybusinessnow.com/2012/04/12/thoughts-from-the-uk-part-1-ease-for-the-company-or-the-customer/</link>
		<comments>http://improvemybusinessnow.com/2012/04/12/thoughts-from-the-uk-part-1-ease-for-the-company-or-the-customer/#comments</comments>
		<pubDate>Thu, 12 Apr 2012 14:51:48 +0000</pubDate>
		<dc:creator>Mary</dc:creator>
		
		<category><![CDATA[Streamlining]]></category>

		<category><![CDATA[efficiency]]></category>

		<category><![CDATA[car rental]]></category>

		<category><![CDATA[policies]]></category>

		<category><![CDATA[Scotland]]></category>

		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://improvemybusinessnow.com/?p=945</guid>
		<description><![CDATA[
			
				
			
		
While traveling in Scotland recently, I had the opportunity to observe how different cultures and norms of English-speaking companies affect the way they do business.  I was fascinated to observe that, although we were all speaking &#8220;english&#8221; that we still had some troubles communicating (other than the obvious your-word-means-something-different-than-my-word mixups, which I won&#8217;t bother to [...]]]></description>
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