Improve My Business

People have different opinions on multi-tasking vs. one focus approach… so which is better?

“The Myth of Multitasking” by  Christine Rosen details several reasons why multi-tasking is not the optimum approach:

• a fall in IQ (more so than if the subject were smoking marijuana
• decrease in learning
• negative impact on productivity (affecting the economy?)
• lost ‘brain time’ as the brain works to juggle several tasks
• and many more.

I’ve seen first-hand how multi-tasking affects our decision making — while sitting at a light waiting to make a left, I watched a woman coming through the intersection from the other side, talking on a cell phone, and drive right into a telephone pole.  She never braked until she actually impacted the pole; and she continue to chat as she got out of the SUV to inspect her damage!  Unluckily for her, a patrol car was at the red light on the cross street; he simply flicked on his lights and pulled over to write her up.

When trying to get a project complete, divide the project into smaller tasks.  This tip:  do those smaller tasks in their entirety prior to moving on to the next step.

Good ways to accomplish this:

• ignore the phone and email while working on a project
• set aside time on your calendar to do research, gather materials, and write rough drafts
• work from start to finish without pause, if possible
• if you must break, take a break at a logical stopping point, and leave your materials in place for easy restart

WARNING: These simple ideas may cause you to become more focused, productive, and happy.  PROCEED WITH CAUTION!  <grin!>

Technorati Tags: focus, multi-tasking, productivity, Project Management, working smarter

Earlier this month we talked about “dividing and conquering” your to-do list. The very next week I received my Mind Tools newsletter, titled “Delegate and Thrive”. The newsletter article goes into detail on the what, why, how, and when to delegate. There’s also a free downloadable Delegation Worksheet and a quick “How Well do you Delegate” quiz.

I scored a 36, which indicates I’m making progress on my delegation skills. How about you? What challenges do you face with delegation?

Technorati Tags: communication, delegation, leadership, newsletters, problem solving, Streamlining, teamwork, working smarter

When you find an error in your process or system, you should do an analysis of the reason you made that error.  Many times, you may find out that the reason that an error was made is that you don’t have a process - or that the process wasn’t followed (but that’ll be another post…)

So, if you don’t have a process - design one!

HOW do you design a process?  Easy peasy - map the process out.  How do you map a process?  Write down the steps that need to be done in order, try following those steps, then refine it until you’ve got it where  you want it.

Here’s an example:  we rent our Texas beach house out on VRBO and HomeAway. During this time of year, we get a LOT of requests for summer rentals.  The big risk is to rent the place twice for the same night(s) - double booking, so we want to make sure that we have a process in place.  Sure enough, we didn’t have our process in place, and ended up with a double booking this year; luckily, we caught it within an hour of accepting the second booking, so only had to apologize profusely and refund the deposit.  [It would've been MUCH worse if both families had shown up at the beach place expecting to stay for a week!]

So the problem remained - we had double booked.  How to revise our current process?

1. we stopped letting all folks take and make reservations - I am now the linchpin for the reservation process, and although others can check the account and answer queries, I’m the only one who accepts a deposit.
2. We track every reservation and deposit on a spreadsheet - and the process has to be followed in order.  So, a reservation has to be logged in and the calendar dates have to be blocked out before we deposit the money, as an example - to ensure that money isn’t accepted prior to verifying that the calendar is available.  The spreadsheet is sorted by date, so this should ensure that we don’t double-book.
3. Our double check for this is to make a copy of the check or credit card deposit, and to file those by dates  in a paper backup file.  [That's how we found out that we had double booked - the calendar hadn't been updated, but we had a deposit for that week already.]
4. Then, and only then, do we let our guests know that they have secured the reservation and continue the process.

We are hopeful that these tweaks will work for us, but are vigilant to identify possible ‘loopholes’ in the process, and plug them up. This is the essence of effective corrective action - monitoring to ensure that the process design is robust enough to prevent recurrence of the problem.

Have you had a problem, or made an error, and put a process in place to ‘fix’ it?  Post it here or contact me at marymcd@mcdcg.com - I’d love to hear about it!

Technorati Tags: beach home, process design, process improvement, process map

Do you feel overwhelmed with your to-do list? Is it something that can be compartmentalized, or delegated? Consider doing so… here’s some ideas:

1) Can you delegate some of the chores? If you have willing spouse/children, can they handle some of the chores for you? How about neighbors who offer services - petsitting, lawn services, etc. - can you free yourself up sharing the load?

2) Can you hire someone to take over the responsibility full time? First, decide what’s important to you. Second, analyze your calendar. What are you doing that is NOT important to you, but you continue to work on? Third, find someone else to do these tasks for you. In my case, I found a couple of someones, who can each focus on areas that they are strong in. (After all, if I’m trying to be efficient, I should play to my team’s strengths, right?)

3) Can you eliminate the task altogether? I’ve been doing this with my email account - weeding out the information, either unsubscribing, or auto-filing the notes for future reference. I used to subscribe to several ‘gurus’ in the field… now I’ve cut that down to 2 or 3. And only one of those is left in the inbox - the others are filed automatically, bypassing the inbox.

Any of these should help you divide and conquer - let me know which ones work for you!

Technorati Tags: efficiency, email, mcdonald consulting group, process improvement, working smarter

Now, after two posts on the importance of taking “time outs” for thinking and re-charging the mental batteries, it’s time to discuss the dirty habit that lies just on the other side of productive time off-task and task avoidance. Yes, I’m talking about procrastination.

According to Dr. Piers Steel, an expert in the study of procrastination, at least 95% of people procrastinate and for 15-20% of us it is a consistent problem. (http://www.procrastinus.com/)

There are many theories on the causes of procrastination, and much debate over the validity of these theories. There are even more people and companies with websites and programs offering advice on how to overcome procrastination. In fact, I was overwhelmed (and intrigued) at all the info out there. You can count on hearing more on this topic in future posts. In the meantime, I ask you, “Why (or what) do you procrastinate?“

To get the ball rolling, I’ll admit to procrastinating on getting my car serviced.

At first there was just the engine light, which was explained to me as a secondary sensor being out, and that it was not crucial to be fixed immediately. Next the brake light came on, of which I was told the brake pads need to be replaced soon, but I could get by until my next payday. The third warning was the add coolant light – which I would never ignore, although I have been able to postpone repair by periodically adding water. The final straw for me was when the display read “SERVICE!” with an accompanying high pitched beep. So now, the car is screaming at me for attention. And just yesterday, I noticed the A/C not blowing as cold as usual. Finally, I’ve made the appointment to bring my car in. The main reason I didn’t do it before was simply the inconvenience of having to arrange for alternate transportation. I am sure I’ll pay for this when it’s time to pay the service bill!

Technorati Tags: efficiency, problem solving, Procrastination