From March Madness to Email Madness (guest post)
Thursday, March 24th, 2011Courtesy of our friends at 825Basics, this post:
Overtime is exciting in basketball. March Madness brings cheers when a team’s season is extended, extra time gets put on the clock, and you get to play a little longer.
But in today’s world of electronic everything, sometimes we don’t know when to stop and sometimes we should just hold the ball instead of taking the last shot. Emails and texts can drag on incessantly with “Thank you.” “Look forward to it.” “Until next time.” “Great.” “I appreciate it.” “My pleasure.” So, when should it end? If the interaction has been among many people, how many “Thank you” messages should you be expected to receive? Or how many should you send?
It is best to model your electronic communications after personal interactions in situation like these - each person has a chance to close out the conversation (each gets one last shot) and then you are done.
An email that says “I appreciate your candid responses in our meeting today” is the first conversation ender. You should send a response indicating receipt of the email with a short acknowledgement like ”Anytime.” And then the buzzer rings - Game Over! That is the end of the communication.Brevity is the soul of wit.
~ Shakespeare
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