Improve My Business

Steven Covey, in his groundbreaking work The Seven Habits of Highly Effective People, tells us to “begin with the end in mind”. The concept is to know what you want to accomplish, and to set up your tasks to assist you in reaching that goal. This is nothing more than knowing what you want to accomplish, and aligning your tasks and assignments with that goal.

Many folks get caught up in the social media craze – I admit that I did too for a while. The good news is that my personality gets ‘tired’ with things pretty easily – whether it’s posting 5-6 times per day on twitter, or connecting with acquaintances on Facebook, or answering questions in the Q&A on LinkedIn Answers. Why is that good news? Because I know that, once I ‘master’ this new application, it will lose its allure. So, I can focus on my new obsession in the knowledge that it’s only because I’m not expert at it yet; once I get there, my nature will allow me to naturally ratchet back on the time, effort, and brainpower I’ll put in on this.

Let me give you an example: when I first logged on to Twitter, I was one of the earlier adopters (I won’t say early adopters, but certainly am not a newbie to the app). I was focused on identifying posters who were interesting, humorous, leaders in their field, and leaders in my field. I grew my follower list thoughtfully (I don’t automatically follow those who follow me; and if someone follows me, I go to their profile, read 2-3 pages of the most recent posts, and decide to follow or not based on whether I want to hear what they have to say. If their entire post history are either retweets (RTs), responses (@twittername) or links to their own products (“come check out my 50% off sale!”) I don’t tend to follow them.)

My twitter followers to @marymcd has grown organically to around 1,000 – 1,100 followers – every week I gain some, and I lose some. I check out who I lose, and it’s invariably people who have followed me for 48 hours, seen that I don’t automatically follow them back, and they drop me (Twitter Quitters). Conversely, I’ve built online relationships with folks that I’ve never met IRL (In Real Life) and have a network of professionals I can tap at any given time to get their thoughts on something I’m struggling with. So, although I devoted a bunch of time to building this network, I don’t spend NEARLY that much maintaining it (and yes, I do post regularly on Twitter except when I’m travelling…)

What was my original goal? To understand this new tool, to figure out if I could build a revenue stream from it (yes, but indirectly only), and to connect with colleagues in far-flung locations. Did I accomplish this? You bet. Was it worth the effort? Yes, when I consider the friendships I’ve developed (you know who you are, @my-virtual-twitter-friends…) Am I a twitter guru? Not even close. I use the tool, and am happy with my use, but do not aspire to be a Twitter queen.

Re-examine how you are spending your time – are you doing things that support your ultimate goal? If not, why not? What can you do differently?

Technorati Tags: blogging, Business, communication, efficiency, goals, managing your time, Time Management, working smarter

I recently read an article over on E-myth.com titled “Top Five Mistakes When Systematizing.” We deal with systems a lot here at McDonald Consulting Group so I figured the article could be useful and I think that it really has some good advice for people looking to implement a system. The article itself is talking about systematizing your business because that is a big part of what the E-myth business idea is all about, but we often see people making the same mistakes when implementing a quality management or other system. You can read the entire article here.

If you read the article you will see that, while the article has a particular focus, the mistakes it talks about can be found in any attempt to systematize. The good news is that to avoid making all the mistakes mentioned in the article is pretty simple. All you have to do is:

1. Have a Goal
2. Avoid a cookie cutter approach
3. Document
4. Implement
5. Measure

The key here is really number one and two. Documenting, Implementing, and Measuring are the work aspects of systematization. While we see plenty of projects stall out in these areas, we always find that they do so because they had problems in the earlier steps. If you have a strong goal in mind, it is going to be easier to find motivation to complete the project0. Similarly if you use a system that fits for your business instead of trying to force an unnatural system on your business the later steps will be less frustrating.

By making sure you have a strong goal you will provide a strong pull forward for your project to help it overcome any obstacles it may encounter. While at the same time by using a custom fit system you will minimize the number of obstacles you encounter along the way. These two things combined can make the difference between successful and unsuccessful systematization.

Our very own Mary McDonald currently has an article published on QualityDigest.com about taking an objective look at your management system. It’s a great read for anyone interested in improving their system, whether its integrated or not. I highly recommend it, here is a direct link to the article. If you have any thoughts or comments on the article feel free to discuss in the comments over at one of our other blogs, The Integration Dr. blog.

If you are looking for ways to improve your business, and that is what this blog is about after all, auditing might be just what you need. When most people think about auditing they start to get concerned, they think that someone is going to come in and try to find things they are doing wrong, but this is just a misconception. Auditing isn’t about finding out what an individual person is doing wrong, its about finding weaknesses in your business system so you can improve them. I encourage anyone who is looking to improve their business to go through an internal audit.

Internal audits are great, they are relatively low cost because you are using your own people and they serve the dual purpose of cross training employees. Ideally in an internal audit each area of the business will be audited by someone who doesn’t typically work in that area. This does two things, first it brings a new set of eyes to the area which can provide a fresh perspective on how that part of the business is running. Second, and perhaps more importantly, it gives employees a better understanding how the business runs outside of their particular area.

So what should you expect from your internal audit? First you should expect to find out how well your documents match up with the reality of your business. If you find that they don’t match up well it could point to one of two problems. The first thing it could indicate is that you are failing to keep up to date documents. This means that as things are changing in the way you do business the changes aren’t getting added into your documentation. Alternatively it could point to a failure in your training methods, meaning that your documentation is correct but for some reason the employees on the floor haven’t been properly trained to follow the documentation. Either way this could present significant challenges for training new employees and controlling important factors of your business.

The second thing you should hope to get out of your internal audit process is greater cross unit functionality that will lead to better work flow. By giving employees the opportunity to learn how the business groups that surround them operate, they will naturally have a better understanding of how their work fits into the larger puzzle of the business. When employees have a greater understanding of how their work affects other areas of the business they can start looking for ways to improve the usability of their product for internal customers. For example you might find that by having someone from your sales department audit the assembly line, they find out that before a job can be started all of the information they take from the customer has to be transposed onto a work traveler for the assembly line. This takes time away from the line employees and generally slows down production, so the sales staff, instead of recording the information in their own method, starts recording it directly onto the traveler, allowing the production staff to focus on production.Without the internal audit, the sales staff may never have realized that the method of recording customer information they were using was actually creating more work then necessary for the production staff.

The final thing you can expect from you internal audit process is increased employee participation in improvement efforts. Your own employees may be your greatest untapped resource for improvement ideas, they just aren’t being encouraged to share them. By asking employees to get involved in an internal audit with the goal of improving the business it shows them that management values their opinions and wants their help to make the business better. You might be amazed at some of the great ideas your employees have for improving your business that they have just been sitting on because they figured no one cared.

The list of benefits you can get from an internal audit extends well beyond the three examples I have given here, but even if these are the only benefits you see, it will still be a great step towards improving your business. The best part is that all it takes is a little training and a day away from their usual work for your staff. This is why, for my money, internal auditing is one of the best ways to find business improvements.

Technorati Tags: Business, improvement, process improvement

Its the first Friday of the month and that means Funny Friday on the Improve My Business Now blog. We have been doing a lot of auditing lately so I found this cartoon humorous. Hopefully none of you feel this way when your audits come up!

Enjoy your weekend everyone!