Comments on: Telephone smarts - ways to get your customers served faster AND better! http://improvemybusinessnow.com/2008/03/29/telephone-smarts-ways-to-get-your-customers-served-faster-and-better/ Making the world a bit better - one streamlined idea at a time. Sat, 19 May 2012 00:28:22 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: admin http://improvemybusinessnow.com/2008/03/29/telephone-smarts-ways-to-get-your-customers-served-faster-and-better/comment-page-1/#comment-3 admin Sat, 12 Apr 2008 17:34:18 +0000 http://improvemybusinessnow.com/archives/8#comment-3 I agree - customer service is so bad that our expectations are set lower than ever - and STILL we sometimes get disappointed! Mary I agree - customer service is so bad that our expectations are set lower than ever - and STILL we sometimes get disappointed!

Mary

]]> By: Julie Lowe http://improvemybusinessnow.com/2008/03/29/telephone-smarts-ways-to-get-your-customers-served-faster-and-better/comment-page-1/#comment-2 Julie Lowe Wed, 09 Apr 2008 23:06:51 +0000 http://improvemybusinessnow.com/archives/8#comment-2 I had a recent experience where I called a "24/7" service number of a wireless company that was "dedicated" to internet support. No one answered and I was transfered into their main phone queue, where eventually someone picked up and had no idea about the service I needed help with, they transfered me to another person, who transfered me back to the internet department, who was MIA... Very frustrating given that I had expected the phone to initially be answered by their "dedicated" internet support. So just meeting the expectations that you set up is the first step! I had a recent experience where I called a “24/7″ service number of a wireless company that was “dedicated” to internet support. No one answered and I was transfered into their main phone queue, where eventually someone picked up and had no idea about the service I needed help with, they transfered me to another person, who transfered me back to the internet department, who was MIA… Very frustrating given that I had expected the phone to initially be answered by their “dedicated” internet support. So just meeting the expectations that you set up is the first step!

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